Role: IT Manager
Location: Green River, Wyoming

Key Responsibilities/Activities:

• Lead and oversee a team of system engineers, ensuring the accomplishment of departmental objectives, managing priorities, assigning tasks, and providing coaching and guidance to team members.
• Conduct regular team meetings to share updates, review progress, and address any concerns or issues that may arise.
• Manage the team's workload, including task prioritization and adherence to deadlines.
• Enhance and uphold existing policies, standards, procedures, and checklists to adapt to the evolving business landscape and challenges for both IT and OT Systems.
• Assist in managing the infrastructure support team queue.
• Supervise corrective actions stemming from regulatory, internal audit, and self-identified findings, along with infrastructure control weaknesses.
• Oversee staffing needs, including recruitment, selection, and staff retention.
• Contribute to the development and implementation of departmental strategies and initiatives.
• Ensure the team stays updated with the latest technology trends and best practices.
• Develop, document, implement, standardize, maintain, upgrade, and decommission systems, virtualization, peripherals, services, configuration, storage, networking, telephony, etc., aligning with the business needs.
• Provide support for critical infrastructure and applications essential for operational requirements.
• Research and recommend innovations and automation for system administration tasks.
• Identify approaches that leverage existing resources and provide economies of scale.
• Collaborate with business units to deploy, upgrade, migrate, and maintain systems based on best practices and operational efficiencies.
• Perform daily system monitoring and remediation, ensuring the integrity and availability of all hardware, servers, network resources, systems, and key processes. Review system and application logs, and verify the completion of scheduled jobs such as backups.
• Develop monitoring baselines and procedures to enhance environment efficiencies.
• Conduct regular security monitoring to identify potential intrusions or security vulnerabilities.
• Perform daily backup operations, ensuring successful data and system backups to the appropriate media. Recycle and send media offsite as necessary.
• Maintain and enhance compliance with security and audit standards, developing procedures for improving compliance.
• Provide Tier III / Technical support upon request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Maintain the lifecycle of systems and applications from implementation to decommission.
• Participate in support and on-call rotation.
• Manage patching and upgrades for OS, firmware, tools, utilities, and drivers on a regular basis.
• Configure and add new services as necessary.
• Upgrade and configure system software that supports applications based on project or operational needs.
• Document and maintain operational, configuration, and other procedures.
• Perform periodic performance reporting to support capacity planning.
• Conduct ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as needed.
• Maintain data center environmental, monitoring, fire suppression, and uninterruptible power systems.
• Monitor IT performance and make recommendations for improvements in areas such as system availability, reliability, and scalability.

• Possession of a Bachelor’s Degree in a related field or equivalent relevant work experience.
• Minimum of 2 years of supervisory experience.
• Hands-on experience in the management of Active Directory, cloud applications, Linux/Unix, VMware, System Center suite, networking, and Windows server.
• Demonstrated leadership, communication, and interpersonal skills.
• Ability to effectively manage multiple projects and priorities.
• Proven self-starter with critical thinking skills, demonstrating the ability to problem-solve and communicate findings to colleagues and management.
• Preferred experience as an IT Manager or in a similar role.